Hospital administrators know better than anyone how important and complex their jobs are. Hospitals are complicated organizations. Communication with the staff is an ongoing challenge, and it can take several months or a year to even get the smallest change processed. After all the daily paperwork, reviews, follow-up reviews and training, many administrators begin to question whether the work they are doing is improving the hospital or just adding more chaos.
Many administrators forget the positive impact they have on the patients though, which is a rewarding part of the job. Here are four ways they indirectly, but greatly, help to impact the outcomes of the patients’ health.
Ensure Staff Members Know Their Roles
A huge threat to patients is when the staff believes their job is up to someone else. One of the first things hospital administrators learn while earning their online MHA is to build to upon their current experience in the health field and to never pass the buck on. Administrators ensure staff treat patients with respect and everything possible is done before discharge by the right people.
Set Department and Hospital Goals
Setting goals for staff produces results because of motivation, which the patients benefit from. Since hospitals are full of goal-oriented people, this is a beneficial practice. Successful administrators create and set goals around the HCAHPS responses because it revolves around patient satisfaction scores, and departments and employees in healthcare have an innate desire to set the bar high.
Set and Make Guidelines Very Clear
The best way for administrators to ensure staff follows new procedures designed to benefit the patients is make them clear and easy to adhere to. Clarity cannot be emphasized enough. Good administrators develop written processes, which include specific examples on how to properly center care around patients, such as making patient pain relief a top priority upon entry to the facility and including more family involvement. They also make sure the staff, especially staff directly involved in patient care, can ask questions to clear up confusion.
Administrators Work Closely with Patient Advocates
It is the job of patient advocates to live within the realm of care centered around patients. Administrators keep close working relationships with advocates, and so they also live closely in the realm of the patient. This working relationship allows administrators to learn and apply information to procedural changes to greatly improve the care of every current and future patient.
These are four of many examples of how administrators take an important role in the care of the patients. Even though patients may never meet the administrator, the admin directly sets the care policies for the people responsible for the patients. This information goes to show how difficult it is to maintain a huge business and patient-centered workload.